My Water Filter is Open for business and fully trading. We have warehouses full of stocks throughout Australia and we do not see supplies been any major issue. Orders are been packed and despatched with care as fast as we can.

But please do be aware that Australia post is under pressure and running a little behind schedule due to the fact they are trying to operate, whilst maintaining safe working practices for all their workforce. They are unable to guarantee next day delivery for Express Delivery at the moment. So please understand there could be some delays with orders been delivered in the short term. But your orders will be delivered.

This is without any doubt the most challenging times we have faced as a company, and we absolutely take our hats off and admire the courage shown by not only our team but to all who are pushing on behind the scenes and working to keep our country running on the front line whilst under extreme pressure from this virus outbreak.

Simply order online as normal, or if you require any assistance you can email, live chat or phone us. We will be doing our utmost to assist you asap. In the unlikely chance we do not answer the phone when you call, please do leave us a simple message so we can come back to you asap.

We really do thank all our customers for keeping the show rolling throughout this event, we certainly are looking forward to the light at the end of this tunnel. We wish you all a safe healthy future and our fingers are crossed things can return back to normal as soon as possible.


In summary:

  • We are trading as normal or as normal as possible

  • Our warehouse is taking all possible precautions for the staff

  • Products in stock are here in Australia in the warehouse

  • We are doing all we can to keep stocks up but products are selling

  • Simply order anything you require as normal online & we will deliver it

  • We are trying as hard as we can whilst keeping a smile

Thank you from all the Team at My Water Filter.