Your Water Questions, Answered

How it travels depends on what you buy. Small items can go in the mail with Australia Post. Bigger parcels go with couriers; these are the most common ones we use across Australia:

Know a better courier or service for your water filtration products? Please let us know.

Yes, definitely.

Every water filtration product is packed properly in its own box, ready for the journey to your home. We ship products all over Australia every day, so we know exactly what it takes for your filter to arrive safe, undamaged and ready to set up and use.

That depends on where you live. We do everything we can to process and pack your filter for delivery the same day you order it. If not, it goes out the very next day.

Trust us, the quality and taste of your water once your filter arrives will be worth the wait!

Our warehouses in Western Australia, South Australia, Victoria, Queensland and New South Wales store, pack and dispatch our products. They are distribution centres only, with no public access. Running this way keeps our prices competitive and gets your order to you quickly. You can research every product online through our detailed product information and videos. Watch the full video to learn more.

Watch the videoDo we have a showroom or pickup location?

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None. There are no tricks here at My Water Filter.

The cost shown on the product is what you pay, and that’s it. The only other cost comes about 12 months later, once you’ve filtered hundreds, if not thousands, of litres of water. That’s when you may need to replace your filter cartridges.

Yes. This is your chance to save money and never buy bottled water again.

We have an extensive range of under sink, benchtop and portable filters to suit your needs. Depending on the system you choose, a filter can produce drinking water of the same or better quality than bottled water. You’ll also help save our planet by slowing down the littering of plastic water bottles.

Australian tap water is generally safe to drink, but it doesn’t always meet our expectations, especially on taste. Here’s why it pays not to take it for granted:

A home filter puts you in control of what ends up in your glass. The systems we sell are among the most advanced available, so you and your family can be confident your water is fresh, clean and great tasting.

Sources: Australian Drinking Water Guidelines (NHMRC), enHealth, lead in drinking water

Yes, the best around, we believe.

We supply the highest quality water filtration products available.

Yes.

We only supply the best filters available on the market today.

Yes, for most homes it’s well worth it.

Your tap water is treated to be safe, but a filter takes care of what happens after that, right where you drink it:

Add the money you’ll save on bottled water, and the plastic you won’t throw away, and a filter quickly earns its place. Most cartridges only need changing about once a year.

Sources: enHealth, lead in drinking water, ADA Fluoridation Facts, home water filters

Simply contact us. If you can’t find the water filter system or filter you need, we can make up a system to suit your requirements.

All water filter cartridges have a service life. It’s normally a set volume of water the cartridge can treat, or a set timeframe, like every 12 months.

Watch the videoHow do I tell if my water filter needs replacing?

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Got any questions? Just give us a yell. We’d love to have a chat with you!

Strangely enough, your water filters can pay for themselves.

The easiest way is right here on our website. Open the Cartridges menu, click on the filter you need, and we’ll send it straight to you.

It depends on the type of filter and how many stages the water flows through before you drink it. Here’s a quick guide to what each filter type is designed for:

Always check the product information to see which contaminants a filter has been tested to reduce. Independent certifications, such as NSF/ANSI standards, show those claims have been tested.

Sources: ADA Fluoridation Facts, home water filters

At the levels used in Australian tap water, Australia’s health authorities say no. At higher levels, it can be.

Whether you reduce fluoride is your choice. Most carbon filters don’t remove it. Reverse osmosis, activated alumina and bone char filters can.

Sources: NHMRC public statement on water fluoridation (2017), Australian Drinking Water Guidelines, fluoride, US National Toxicology Program (2024), ADA Fluoridation Facts

Because it’s the simplest proven way to keep tap water free of germs.

WA Health calls chlorination “a proven public health measure with an excellent track record of safety and effectiveness.” The drinking water guidelines also stress that water that isn’t disinfected is a far bigger risk than chlorine’s by-products. Filtering at your tap gives you the best of both: germ-free water from the supply, without the chlorine taste.

Sources: WA Health, chlorinated drinking water, Australian Drinking Water Guidelines, THMs

Up to 5 mg/L, according to the Australian Drinking Water Guidelines.

Tap water usually sits well below the health limit. But most people can smell chlorine from about 0.6 mg/L, and some can pick it up from 0.2 mg/L. So your water can be perfectly safe and still taste and smell of chlorine.

Safe to drink isn’t the same as nice to drink. That’s where a carbon filter comes in!

Sources: WA Health, chlorinated drinking water

For most purposes, nominal filtration is fine. For high quality water purification, an absolute-rated water filter is best for the job.

Exactly what the name says. They’re designed to filter out particles from your water, like:

Sediment filters don’t normally remove chemical contaminants, unless they’re a combination system or a dual filter.

Ceramic filters are very tight. Their absolute filtration rating is too fine for bacteria and cysts to pass through, so they purify water by straining them out.

A very good combination is three filters, one after the other:

On tank, bore or other untreated water, add UV or a bacteria protection system to deal with germs.