10 Confidence-Boosting Guarantees

At My Water Filter, we want you to feel completely confident when choosing the right water filtration system.

If you change your mind or decide the product isn’t quite right, you can return it within 30 days of delivery under our 30-Day 100% Money-Back Guarantee.

To qualify, the product must be unused, undamaged, complete and in a resalable condition, with its original packaging and hygiene seals intact where applicable.

For health and hygiene reasons, water filters that have been connected to a water supply and used cannot be returned under this voluntary change-of-mind guarantee. Opened or used filter cartridges and replacement media are also excluded.

If you’ve already installed and tried your system and would prefer to upgrade, you may be eligible for our separate 30-Day Try & Upgrade Guarantee.

To arrange a return, please contact our Customer Support team for a Return Merchandise Authorisation (RMA) number and return instructions.

For eligible returns, we’ll refund 100% of the original product purchase price. We do not charge restocking fees. Return postage for change-of-mind returns is the customer’s responsibility.

Your Australian Consumer Law Rights

Our 30-Day Money-Back Guarantee is an additional benefit and does not affect your rights under Australian Consumer Law. If a product is faulty or does not meet applicable consumer guarantees, you may still be entitled to a repair, replacement or refund, even if the product has been used.

At My Water Filter, we want you to feel confident that you’ve chosen the right water filtration system for your home.

That’s why we offer our 30-Day Try & Upgrade Guarantee.

If you’ve installed your water filter, tried it at home and decided you’d prefer a different or more advanced system, simply contact our Customer Support team within 30 days of delivery.

We’ll help you select an upgraded water filtration system of equal or greater value and arrange the return of your original system.

You can return your original system even if it has been connected to your water supply and used.

Once we’ve received the returned system, we’ll credit 100% of your original product purchase price towards your new system.

There are no deductions for used filter cartridges supplied with your original system.

You simply pay any difference in price between the original system and the upgraded system, along with the cost of returning your original system to us.

Before returning your filter, please contact our Customer Support team for an RMA number and return instructions. The system should be safely disconnected, drained and dried before shipping.

This upgrade credit is an additional benefit offered by My Water Filter and does not affect your rights under Australian Consumer Law.

Buy it. Try it. Upgrade with confidence. That’s our guarantee.

At My Water Filter, we carefully select quality water filtration products from trusted manufacturers in Australia and around the world.

Every product is supplied with its applicable manufacturer’s warranty. Warranty periods and conditions vary, and details can be found in the specifications section of each product page.

If you experience a problem with your filtration equipment, please contact our Customer Support team.

We’ll help troubleshoot the issue and, where necessary, assist with arranging an appropriate repair, replacement or refund in accordance with the manufacturer’s warranty and Australian Consumer Law.

Some problems can be resolved quickly with simple troubleshooting, while others may require further assessment.

Manufacturer’s warranties generally do not cover damage caused by misuse, incorrect installation, unauthorised modifications or normal wear and tear, subject to the applicable terms and law.

Your Australian Consumer Law Rights

Our manufacturer’s warranties are provided in addition to your rights under Australian Consumer Law. Nothing in this policy limits or excludes those rights.

We’re here to help you get your water filtration system back on track. That’s our guarantee.

At My Water Filter, we carefully select the water filtration products we offer our customers.

We work with established manufacturers, including brands with up to 200 years of history, and choose products based on quality, reliability and proven performance.

We continually assess our product range, and if a product fails to meet our quality standards, we take action to address the issue or remove it from our range.

Our commitment is simple: to provide quality water filtration products we believe in and are confident recommending to Australian families.

At My Water Filter, we believe in honest, transparent pricing.

Every product on our website includes free delivery, so the advertised product price is the price you pay.

Once your order has been accepted, we won’t increase the agreed price or add unexpected charges.

If your filtration system requires professional installation, any installation costs are separate unless specifically included in your purchase.

No hidden charges. No unexpected price increases. Free delivery included. That’s our promise.

At My Water Filter, we believe great customer service is just as important as the quality of the water filtration products we sell.

Whether you’re choosing your first water filter, need help selecting replacement cartridges, have a question about installation or require assistance after your purchase, our friendly team is here to help.

We promise to treat every customer with honesty, patience and respect, take the time to understand your needs, and do our very best to provide clear, helpful advice.

Our commitment to you doesn’t end when you make a purchase. We’re here to support you throughout your water filtration journey.

Real people. Genuine care. Customer service you can count on. That’s our guarantee.

At My Water Filter, our commitment to you doesn’t end when you purchase your water filtration system.

We know how important regular cartridge replacement is for maintaining your filter’s performance.

That’s why we have an automated reminder system that emails you when your annual cartridge replacement is approaching.

And if you’d prefer to have your replacement cartridges delivered automatically, our Water For Life program makes it even easier, with eligible customers receiving their replacement cartridge packs every 12 months.

Some filters require more frequent replacement depending on water quality, usage and the manufacturer’s recommendations, so always follow the replacement schedule for your system.

We’ll help you stay on top of your filter maintenance, year after year. That’s our guarantee.

At My Water Filter, we respect your time, your privacy and your inbox.

We won’t bombard you with unwanted sales calls, endless promotional emails or unnecessary marketing.

We believe in keeping in touch for the right reasons, whether that’s an important update about your order, a helpful reminder to replace your filter cartridges, or useful water filtration information you’ve chosen to receive.

And if you no longer wish to receive our marketing emails, you can unsubscribe at any time.

No pressure. No nonsense. Just helpful information when you need it. That’s our guarantee.

At My Water Filter, we believe everyone deserves access to clean drinking water, no matter where they live.

That’s why, for every purchase made through My Water Filter, we make a contribution through B1G1 to provide 30 days of access to clean drinking water.

At the end of each month, we make these contributions on behalf of our customers, at no additional cost to you.

Over the years, together with our wonderful customers, we’ve helped provide millions of days of access to clean drinking water to people in need around the world.

Every purchase makes a difference. You’re the giver, and we take care of the rest. That’s our Giving Guarantee.

At My Water Filter, our commitment to you doesn’t end when your water filtration system arrives.

If you experience a problem with your equipment or a component stops working as expected, our friendly customer support team is here to help.

We’ll work with you to identify the problem, provide troubleshooting assistance and, where required, help arrange a repair, replacement or other appropriate solution in accordance with your warranty and Australian Consumer Law.

We believe customers deserve genuine after-sales support and peace of mind knowing there’s someone to turn to when they need help.

Need assistance? Call our customer support team on 1800 769 300.

We’re here to help you get your water filtration system back on track. That’s our guarantee.