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“We get up every morning to make sure that more people get the HUGE benefits that flow from drinking PURE water.”
Rod Archdall, The Healthy Water Bloke
Real Australian homes, real systems, in their own words.
What customers say about getting in touch with our team.
Highly recommend Filteroo Tank and carbon/fluoride removal cartridges“… Ray from MWF responded to my email query immediately and followed up with a phone call to reassure me that they would replace the cartridge free of charge as a goodwill gesture. …”“Ordered the Filteroo Tank and carbon filter cartridges as well as the fluoride removal cartridges which arrived promptly within the week. However, one of the carbon cartridges broke while putting tank together as it was wet and slipped out of our grasp. At this point, we proceeded to start to use the tank with the one set of filter cartridges whilst making enquiries with MWF about replacing the carbon cartridge. Even with the one cartridge in use, we could taste the quality of the product and the water straight away. Ray from MWF responded to my email query immediately and followed up with a phone call to reassure me that they would replace the cartridge free of charge as a goodwill gesture. He then kept me updated through the process and relayed a tracking reference for the cartridge when it was being mailed out and this also arrived super quick. Amazing service and outstanding quality product, highly recommend.”
“Helpful advice. Answered the phone quickly. Have been using My Water Filter for 6 years. Very happy with the service”
“Ray from My Water Filter was so fabulous to deal with, he notified me promptly when the product I needed was back in stock & organized my order immediately. My parcel arrived in no time. I can’t recommend this company enough. Well done to Ray & My Water Filter for outstanding customer service.”
“Extremely fast response and delivery”
“Good! Very friendly and responsive!”
“Have been using the Aquasana RO3 system we brought through My Water Filter since 2017. Only once have I had an issue, user error, and their customer service team helped me sort it in no time. …”“Have been using the Aquasana RO3 system we brought through My Water Filter since 2017. Only once have I had an issue, user error, and their customer service team helped me sort it in no time. We recently needed to replace the filters, membrane and remineraliser as they were due and the whole process of ordering them was very simple. Items were shipped out quickly with frequent delivery updates provided. Once the filters arrived, they were easy to replace with very concise instruction booklets provided for each item. Easy as! Very happy with how our system is working and the products are backed by truly genuine customer service. Highly recommended!”
“Rod is great, always available to talk”
“The sign of a good product isn’t always the item although it is very good. It is the customer service and management of issues. My Water Filter is as clear and smooth as the water they produce. Highly recommend”
“Friendly and helpful staff who answer your questions and make sure you have the right product. I love my water filter!”
“My Water Filter team is so helpful and their deliveries are fast”
Through our lifetime partnership with B1G1, each order gives one month of clean water to someone in need. 2,900,000 days given so far.
See our giving →
