Good day folks. Rod from My Water Filter here.
The UltraCeram Flouride Removal Water Filter is one of the best ceramic gravity cartridges on the market. Today we are addressing some common imperfections with the Ultraceram Ceramic Water Filter Candle.
Sometimes you will see some dents or scratches in the dome of the filter, which is perfectly normal but cracks are not. Please watch the video below to see the difference.
How to tell if there is something wrong with your UltraCeram Ceramic Filter Candle
Dents, scratches or bumps
After installing your gravity filter and filling it with water, you should be getting about one litre of water per hour.
If there is a crack in your filter, you will most likely notice that the water will go through a lot faster. In that case, please contact us.
Glue, residue or other imperfections
It is common to notice some glue, reside or a gap on one side of the filter.
Once again, the best way to know if it's sealed or it's not sealed is how fast the water is flowing.
If it isn’t sealed correctly around the outside, the water will go straight through it.
So, if you've got a one-litre-an-hour flow rate on your gravity candle, everything is perfect!
Reach out to our customer support team if you have any questions or require assistance.